Shipping Policy

At Sound Fever, we aim to make your shopping experience seamless and ensure your purchases arrive safely and on time. Here's an overview of our shipping policy:

Shipping Methods and Rates

We offer standard and express shipping options within New Zealand. Shipping rates are calculated based on the product size, weight, and delivery location.

Delivery Timeframe

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Orders placed before 2 PM are processed the same day. Orders placed after this time or on weekends will be processed the next business day.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Restrictions

We currently ship within New Zealand only. Some remote areas may experience longer delivery times.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours with your order details and photos of the package.

For further assistance, reach out to our customer support team via email or phone. We're here to help!

Return Policy

At Sound Fever, we prioritize customer satisfaction. However, please note the following conditions for returns:

No Change of Mind Returns

We do not accept returns or exchanges if you change your mind after purchase. Please ensure your purchase is final before completing the transaction.

14-Day Return Policy

You may return items within 14 days of purchase, provided they are in their original condition and packaging. The product must be unused, with all accessories and tags intact.

For assistance with returns or questions about your eligibility, please contact our support team. We're here to help!