Shipping Policy
At Sound Fever, we aim to make your shopping experience seamless and ensure your purchases arrive safely and on time. Here's an overview of our shipping policy:
Shipping Methods and Rates
We offer standard and express shipping options within New Zealand. Shipping rates are calculated based on the product size, weight, and delivery location.
Delivery Timeframe
Orders placed before 2 PM are processed the same day. Orders placed after this time or on weekends will be processed the next business day.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.
Shipping Restrictions
We currently ship within New Zealand only. Some remote areas may experience longer delivery times.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with your order details and photos of the package.
For further assistance, reach out to our customer support team via email or phone. We're here to help!
Return Policy
At Sound Fever, we prioritize customer satisfaction. However, please note the following conditions for returns:
No Change of Mind Returns
We do not accept returns or exchanges if you change your mind after purchase. Please ensure your purchase is final before completing the transaction.
14-Day Return Policy
You may return items within 14 days of purchase, provided they are in their original condition and packaging. The product must be unused, with all accessories and tags intact.
For assistance with returns or questions about your eligibility, please contact our support team. We're here to help!
Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference...
